A Survey of over 2000 online shoppers reveals the following:

PLEASE NOTE: Our guarantee has changed from 2 years to 3 years on 23rd January 2025 for new orders. Any boxes purchased before this date will remain covered by the 2 year guarantee as stated at the time of purchase.

At Brizebox, we take pride in manufacturing durable, high-quality Parcel Delivery Boxes designed to last. We value our reputation and aim to provide reliable products that meet your expectations.

We guarantee your Brizebox will be free from defects in materials and workmanship for a period of 3 years from the date of purchase.

If a defect is found within this period, we will repair or replace the affected part or product at our discretion, provided the issue falls within the terms of this guarantee.

What the Guarantee Covers:

• Defects in materials or workmanship that affect the functionality of the product.

What the Guarantee Does Not Cover:

• Normal wear and tear, including cosmetic damage (e.g., scratches, dents, or fading).
• Damage caused by misuse, neglect, improper installation, or unauthorised modifications.
• Damage resulting from exposure to extreme weather conditions, accidents, or vandalism.
• Incidental or consequential damages.
• This guarantee does not cover shipping or handling costs associated with returning or replacing the product.

How to Make a Claim:

To make a claim under this guarantee, contact us with:

1. Proof of purchase (e.g., receipt or order confirmation).
2. A description of the issue, including photos.

We reserve the right to inspect the product before honouring any claim. This guarantee does not affect your statutory rights.

Your satisfaction remains important to us, and we are committed to resolving any issues quickly and fairly.